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New Post 8/21/2008 11:07 PM
  Tholomew
86 posts
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Setting up email 
Modified By AliCommerce  on 9/9/2008 5:53:44 PM)

Is there like a guide for doing all this?

In Templates/email

in the "From:" section What email do I put? Any? or one that the module is set to or?!?

Also can anyone help me out on what to put in settings/email email server.

Thanks

 
New Post 8/22/2008 2:26 AM
  AliCommerce
1156 posts
1st Level Poster


Re: Setting up email 
Modified By AliCommerce  on 8/22/2008 3:27:26 AM)

You can enter any email address in "From:" field, not necessarily the email addresses set in the store admin.

Store email settings are similar to host ones. In most cases, you just need copy them over.

 


Frank Wang
Software Architect
AliCommerce.com
The best DNN eCommerce, shopping cart and store modules. 100% satisfaction guaranteed.
 
New Post 8/28/2008 3:49 AM
  Tholomew
86 posts
No Ranking


Re: Setting up email 

Are emails ment to send out automatically when Order goes into a new stage? Or a order is made etc, paid, shipping.

When I try to send manually I get the error msg "Oops, an error occured when trying to send out the email!"

What would this be? How can I fix it, am I not understanding email setup?

My templates I have the "from" address all the same one.

And then in email templates I am using a different address to the template ones.

Thanks

 
New Post 8/28/2008 4:59 AM
  AliCommerce
1156 posts
1st Level Poster


Re: Setting up email 
Modified By AliCommerce  on 8/28/2008 6:01:04 AM)

When an order is placed, two emails will be sent out, one for customer and one for store admin.

If the emails are not sent out, that usually means store email settings are not right (assuming you don't change email templates). You need to go to Settings > Emails and reconfigure them.

At store admin, you can also send emails to customers manually when an order is made paid or shipping status changed.


Frank Wang
Software Architect
AliCommerce.com
The best DNN eCommerce, shopping cart and store modules. 100% satisfaction guaranteed.
 
New Post 8/31/2008 1:30 AM
  Tholomew
86 posts
No Ranking


Re: Setting up emailI  
Modified By AliCommerce  on 9/1/2008 2:31:33 PM)

I have used my Microsoft Outlook Express settings example.

 SMTP Server: smtp.gmail.com
Port Number: 587...

Does this look like im on the right path.. Currently not working.

 
New Post 9/1/2008 1:34 PM
  AliCommerce
1156 posts
1st Level Poster


Re: Setting up emailI  
Modified By AliCommerce  on 9/1/2008 2:34:59 PM)

Have you tried to check "Require SSL" and "Use Basic SMTP Authentication"?


Frank Wang
Software Architect
AliCommerce.com
The best DNN eCommerce, shopping cart and store modules. 100% satisfaction guaranteed.
 
New Post 9/5/2008 11:03 PM
  Cliff Hammock
59 posts
No Ranking


Re: Setting up emailI  
Modified By Cliff Hammock  on 9/6/2008 12:09:34 AM)

Here is the error I am getting when trying to send emails. It would be nice to have a Test button like on the SMTP settings for host.

 

AssemblyVersion: 04.08.02
PortalID: 0
PortalName: Raider Haters
UserID: 8
UserName: cliff
ActiveTabID: 55
ActiveTabName: Shopping Cart
RawURL: /Shopping-Cart/Control/CustomerReceipt/OrderId/73905d6d-302c-4623-8bd0-9b0f001cec1f.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: https://www.raiderhaters.net/Shopping-Cart/Control/OrderConfirmation.aspx
UserAgent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 11da997c-5185-4a66-932f-18904803a0f2
InnerException: Failure sending mail.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Mail.SmtpConnection.GetConnection
StackTrace:
Message: System.Net.Mail.SmtpException: Failure sending mail. ---> System.NullReferenceException: Object reference not set to an instance of an object. at System.Net.Mail.SmtpConnection.GetConnection(String host, Int32 port) at System.Net.Mail.SmtpTransport.GetConnection(String host, Int32 port) at System.Net.Mail.SmtpClient.GetConnection() at System.Net.Mail.SmtpClient.Send(MailMessage message) --- End of inner exception stack trace --- at System.Net.Mail.SmtpClient.Send(MailMessage message) at AliSuite.Commerce.AliServices.EmailService.xceb34e37a8e720fe(Int32 x59fa4c20532d1d08, MailMessage xa27770e5a62b1ee0, Boolean x65ac3fc66e6d804e)
Source:

 

I am going to try SSL. I already had Basic authentication setup. I will let you know what happens.

 

UPDATE: I got the Oops, an error occurred when trying to send out the email! error.

It said my server did not suppor sercure connections. So I took off the SSL and tried again and I am back to the first message I got.

Any ideas on this would be greatly apreciated. We need to go live on Saturday as Football season starts Sunday and my client will be doing lots of marketing at the game. -

Cliff

Cliff

 
New Post 9/9/2008 5:09 AM
  Cliff Hammock
59 posts
No Ranking


Re: Setting up emailI  

Please see my last post and offer some ideas on what the issue might be. We are live with the cart, but are just now starting to promote it.

So I need to resolve this email issue quickly.

Thanks.

 
New Post 9/9/2008 3:59 PM
  AliCommerce
1156 posts
1st Level Poster


Re: Setting up emailI  
Modified By AliCommerce  on 9/9/2008 5:00:02 PM)

Can you send us your HOST account by email?  We'll take a closer look for you when we receive it.


Frank Wang
Software Architect
AliCommerce.com
The best DNN eCommerce, shopping cart and store modules. 100% satisfaction guaranteed.
 
New Post 9/9/2008 4:41 PM
  Cliff Hammock
59 posts
No Ranking


Re: Setting up emailI  

 AliCommerce wrote

Can you send us your HOST account by email?  We'll take a closer look for you when we receive it.

I went back over all my SMTP settings again and put in the same things and now it is sending emails.

The only thing I can think is that I had a bad password, but I am usually pretty particular about that kind of stuff.

So here is my current issue. I did an order with a test account using my Yahoo email. After I got the email to work, I sent off all 4 of the email types from the Order Details page. They all went to the Yahoo address, including the Administrator New Order Email, which I thought would go to the Portal Administrator or one of the email addresses set up in the Settings / Email area.

I thought I had read about this before, but I did a search on the forums for New Order Email and it did not return anything.

So definitely we are in great shape now if we can get the Administrator New Order Email to go to the Store Owner.

Thanks.

 
New Post 9/9/2008 4:52 PM
  AliCommerce
1156 posts
1st Level Poster


Re: Setting up emailI  

Administrator New Order Email will go to the Store Owner when an order is placed. It will go to the customer when it's sent from store admin. This is a bug indeed.


Frank Wang
Software Architect
AliCommerce.com
The best DNN eCommerce, shopping cart and store modules. 100% satisfaction guaranteed.
 
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